Returns & Exchanges

At WatchHouse, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we offer a hassle-free return or replacement process. Due to the perishable nature of our food items, please notify us within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of receipt with your order number and a brief description of the issue.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged product and the original packaging to help us process your claim quickly.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a refund or a replacement is the best solution.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.