Frequently Asked Questions
Everything you need to know about our premium food delivery service.
How do you ensure the freshness of the food during transit?
We use specialized temperature-controlled packaging and insulated liners to ensure your perishables remain at the optimal temperature from our kitchen to your doorstep.
What is your policy on dietary restrictions and allergens?
Each product page features a full list of ingredients and highlighted allergens. While we take every precaution to avoid cross-contamination, our facility processes nuts, dairy, and gluten.
When can I expect my delivery to arrive?
Orders placed before 2 PM are typically processed the same day. Depending on your location, standard shipping takes 1-2 business days to maintain maximum product quality.
Do you offer refunds if I am unhappy with my order?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact us within 24 hours for a full refund or replacement.
Can I track my order in real-time?
Yes, once your order has been dispatched, you will receive an email containing a tracking link and estimated delivery window via our courier partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.